We provide a ready-to-use and flexible BPM Solution for Management of Lending Processes for banks which target to provide faster and beter service to its customers while reducing operational costs. The solution includes templates for;

The Solution provides an extended Process Automation Platform to enable electronic execution, management, measurement and reporting of all lending processes and provides substantial increase in productivity and quality of operations. The solution enables the applications coming from different channels ((Internet, Call Center, Branches, Kiosks) to be processed by centralized or distributed Credit Evaluation Teams.

All business units involved in the lending process; customer communication channels, customer representatives, interrogation and fraud departments, credit approval departments, and management are users of the Solution.

The flexibility of the system enables Companies to adapt the solution and improve their processes in a very short time with minimum IT resource and support. What's even more important is that changes to the process can also be executed with minimum cost and effort. In today's dynamic and challenging environment, agility is key in enabling Companies to quickly adapt to new marketing trends, bring out new products rapidly and effectively to market or easily comply with changing policies.

We provide a ready-to-use BPM solution for Management of Call Center Processes for Companies looking to create a modern and dynamic Customer Services platform. The solution allows Companies in the financial industry to automate the full lifecycle of the customer inquiries reported through a variety of channels including the Internet, Call Center, and Branches.

The BPM Solution for Management of Call Center Processes automates end-to-end operations of the Call Center incorporating the channals, front Office teams and back Office teams. The Solution enables Companies to easily add new call center process definitions to the system without the need for any IT support. The Solution provides flexible means to change current customer service processes or add new processes without any development.

Customer complaints and requests are handled according to the predefined workflows. By use of the BPM Solution, Call Center Management can easily track performance levels, monitor the KPIs and minimize the various risks associated with management of these processes through emails between Front Office and Back Office teams.

Our BPM Solution Offering for management of Human Resources Processes provides ready-to-use templates for automation of HR processes. Through a corporate portal, HR processes are automated to maximize efficiency and customer satisfaction. Some of the HR processes provided are:
The Solution brings improved alignment of HR goals to company goals, better collaboration among employees, and increased visibility of processes.

Users can monitor the processes online. The system automatically sends alerts to employees when they delay processing a task. Escalation management allows for managers to track any delays in processes.