Provides a fully visible on-line system enabling online monitoring of processes and performances indicators

Provides built-in best business practices and enables players in the telecommunications industry to fully automate the lifecycle of Product and Service Development, which can be initiated with the flow of new ideas from employees. Processes are automated end-to-end including development of the ideas, budgeting, approvals, development, testing, and roll-outs

Enables players in the telecommunications industry to quickly adjust to the fast changes in the market and to create competitive edges against increasing competition by agility and rapidly capturing of new market opportunities

Spans across all divisions of the Enterprise including marketing, sales, customer services, communication channels, development, partner management, call center, and back-office units

Our BPM Solution Offering for Subscription and and Customer Services enables players in the telecommunications industry to gain speed, quality and customer satisfaction in their customer-centric processes.

The solution enables companies to create a modern and dynamic Customer Relationship Management platform. It allows for automation of the processes concerning customers including:
The Solution enables Companies to easily add new call center process definitions to the system without the need for any IT support. The Solution provides flexible means to change current customer service processes or add new processes without any development.

Customer complaints and requests are handled according to the predefined workflows. By use of the BPM Solution, Call Center Management teams can easily track performance levels, monitor the KPIs and minimize the various risks associated with management of these processes with emails between Front Office and Back Office teams.